Improve CX, Communication, Productivity & Consistent Support to customers by placing Chatbot and Live agent in the row.
Forever Free access to Developers
Empowering Human + AI Virtual Assistant For Rich Conversation and Support at Scale
Two-way Handoff Process Made Simpler and Quicker
Twixor’s Hybrid Agent Assist is powered with a dynamic & automated handoff feature that enables agents to intervene in the chat during critical issues or based on customer preference.
- Handoff Tigger Notifications
- Direct Handoff
- Custom Assignation
Monitor Conversations at Every Stage of the Journey
Twixor is integrated with an advanced analytical dashboard that reveals relevant KPIs like active chats, CSAT, the status of tickets, and more to improve response time and agent assist efficiency.
- Missed Chats
- Average Ratings
- Satisfaction Rating
Quicker Onboarding, Deployment, and Lesser Time on Training
Our Virtual Agent Assist delivers the right answer/support at the right time consistently from day 1 of deployment. Powered with an NLP engine, it accelerates accuracy with a self-learning capability.
Multi-factorial Intent Recognition
Reduction in Operational Cost