Reinvent retail experience for today’s digitally focused customer with smart conversational commerce solution. Improve customer support, engagement, and turn insights into conversion across channels with an AI-powered Shopping Experience.
SOLUTIONS /
INDUSTRIES /
COMMERCE
Supercharge Personalized Shopping Experience with
Conversational Commerce
Built to Engage, Support, and Convert Sales
Reinvent your Retail Business with
Ecommerce Chatbots
Retail Virtual Businesses
Transform the landscape of your retail business with conversational AI chatbot platform that delivers 24/7 intelligent assistant support across operations.
After-Sales Support
Automate sales-oriented inquiries by integrating Conversational Chabot with a database to fetch and handle requests of customer orders, invoices, tracking of orders, and warranties.
B2B eCommerce
The Bot can act as a lead generation platform, collects feedback, and provide quick resolutions on time with its Natural law of processing complaints and suggestions.
Automate Retail Selling & CX
Deliver Retail Experience—more Digital, Integrated and Personalized.
Explore Retail CX Automation
Multiply Up-sell & Cross-sell without compromising on the Customer Shopping Experience. Power today’s retail stores digitally, enabling customers to shop, inquire and deliver reviews based on their shopping experience. Conversational commerce connect local customers, reduce operational cost and drive higher profit.
Establish Future Retail Experience with Conversational Commerce
Automate shipping and order updates through conversation to users’ preferred channel with consolidated data. Deliver curated or specific intent-based information to customers in a more personalized and appealing manner throughout the order fulfillment process. Implement Rich card templates between any journey flow to engage and convert each conversation with customers.
- Reduce Cart Abandonment rate
- Maximize CSAT
- Order Products through chat
Enforce Omnichannel-based Ecommerce chatbots to Increase Customer Retention
Keep the momentum of shopping and support to customers going 24/7. Offer automated returns, exchanges, and other invoice or product-related inquiries with the help of an AI-powered Virtual Assistant. Execute all these support scenarios in any preferred channels. Let your live executive take charge of occasions like escalations.
- Product-related inquiries
- Installation guide
- Agent Hand-off Situations
Strategize Better Outbound Marketing with Personalized Campaigns
Whether your customers are in an e-commerce app, instore, or any other platforms, drive promotions of your most selling products right into their inbox in no time. Deliver a personalized and end-to-end shopping experience from adding to chart, billing, and post-purchase activities in a single chat screen. Multiply your conversion rate and reduce the churn rate.
- Cross-sell & up-sell products
- Send Promotion Messages & Offers
- Reduce Cart Abandonment Rate
Encourage Internal Communication & Increase Sales with a Little Nudge
Increase your store sales and employee productivity by nudging your employees to focus on set tasks by automating repetitive tasks that can be handled by Twixor’s conversational commerce. Keep an eye on critical insights that decide the performance of your employees and agents. With set dashboards, view the end-to-end results.
- Bill of Materials
- Employee Performance audit
- Sales Numbers & Repeat customers
No-code Journey Builder for Ecommerce Industry
Complete suite of Digital Commerce powered by AI
Deliver personalized deals, offers, and contextual product recommendations to users based on their behavioral insights. Maximize avg order value and sales effectively. With an in-built predictive analysis feature, understand the interest of your customers, order history, and run campaigns to drive leads.
- Product Comparison
- Product Recommendation
- Promotional Offers
Accelerate purchase decisions by delivering the right content, to the right customer, at the right time through chats turbocharged with NLP. Customize and build your own conversational flow for order-tracking, return, replacement, status and more use cases with our domain-specified Automation chatbot.
- Payment within the chat
- Order Fulfillment
- Drive Repeat Customers
Enable customers to chat with the bot and discover the right product within seconds without letting them to search across the website. Deliver personalization with conversation and shopping experience. Reduce the entire purchase process by customizing the journey flow.
- Add-to-cart
- Order Processing
- Redeem Coupons
An AI-powered Virtual Assistant can reduce service-desk representatives’ burden and improve overall customer satisfaction by automating repetitive tasks. Twixor’s chatbot stays competitive and ahead of support to customers by delivering proactive support to any product, service or post-related inquiries around the clock.
- Product Availability
- Order Tracking
- Tax Invoice Download
Our NLP-powered chatbot helps to optimize sales centers and reduce the overall service cost of the retail business by automating entire purchase, order, and support-related operations. The Chatbot for retail business supercharges end-to-end fulfillment of customer which as a result increase customer loyalty, shopping experience, and repeat customers.
- Data-driven decision-making
- Automated Retail Operations
- Real-time data insights
Stores of tomorrow – Deliver personalized deals, offers, and contextual product recommendations to users based on their behavioral insights. Maximize avg order value and sales effectively.
- Product Comparison
- Promotional Offers
- Product Recommendations
Outbound content optimized via Campaign manager is applicable to all sectors of retail, from grocery to beauty to DIY and beyond.
Accelerate purchase decisions by delivering right content, to the right customer, at the right time through chats turbocharged with NLP. Customize and build your own conversational flow for
- Order-tracking
- Return
- Replacement
- Transaction Status and more use cases
with exceedingly customizable customer journey builder
Fulfil any number of different customer journeys in a seamless and integrated way by streamlining customer purchase process. Deliver personalization with conversation and shopping experience. Enable your customers to complete the entire purchase process over any instant messaging channel of their preference without needing to switch between channels.
- Add-to-cart
- Order Processing
- Redeem Coupons
Enable your customers to complete the entire purchase process over any instant messaging channel of their preference without needing to switch between channels.
For an industry with razor thin margins, reduce additional costs which are unsustainable over the long term by truly automated customer support. With Intelligent process automation combined with conversational solutions realize tangible value from omnichannel growth.
With Hyper-efficient hand-offs between automated bot to live support increase your CSAT and deliver superior customer experience.
Reduce customer churn and increase their basket-share with end-to-end fulfilment. Conversational commerce enables
- Integrated Customer Experience
- Optimized Retail Operations
- Purposeful Customer Support
- Real-time retail data on the edge
- Data- Driven decision making
Build revenue & customer Loyalty with AI Chatbots
A vision of truly integrated retail with Conversational Commerce
Build revenue & customer Loyalty with AI Chatbots
Reduce Customer Support Cost
Streamline Order Processing
Real-time Intent-based Support
Automate Order Details
Retarget Abandoned Carts
Strengthen backend & frontend Insurance with Conversational AI
Ample resources to boost your Customer Engagement
Conversational Commerce on WhatsApp for End-to-End Fulfillment: A Guide for Brands
Why Conversational Commerce on WhatsApp Matters for Brands With over 2 billion active users, WhatsApp…
