Documentation Head Job Description

As a Documentation Head, you will be overall responsible in producing high-quality documentation that contributes to the overall success of our product. You should be an expert in content strategy and has strong writing experience, a master in storytelling, with a passion for developing compelling and inspiring short and long form messaging to engage a target audience. We are looking for someone with relevant professional experience in writing complex documentation in an IT development environment or a technical start-up company. Working experience in documentation publishing software like Madcap Flare / Robo Help, Snagit would be preferred.

• Lead content strategy to position us as an expert in the industry and support our growth
• Recommend and implement best practices for cohesive documentation across all mediums – in-product help, online support, product documentation, developer and implementation guides
• Provide inputs to deliver easy-to-understand user interface text, online help, developer guides, implementation guides, product documentation, and API documentation
• Copy writing and editing of content that support marketing programs, including e-books, reports, infographics, check lists, guides, executive overviews, blogs, emails, landing pages, customer cases, videos, promotional copy, and messaging briefs
• Create tutorials to help our customers easily use our product and boost adoption
• Collaborate with product marketing and campaigns teams to create content that aligns to the messaging framework and differentiates us from competitors
• Manage relationships with cross-functional teams, external agencies, and third-party content creators and providers
• Utilize feedback from internal teams and customers to continuously improve documentation; manage updates and revisions to all documentation
• Create and maintain information architecture

• 10+ years of experience in technical writing for enterprise software products, preferably for B2B SaaS products
• Experience managing customer facing documentation portals/platforms with a strong working knowledge of Adobe RoboHelp, Microsoft Office, Google Docs, Confluence etc
• Experience developing in-product help documentation, tutorials as well as traditional online/print product documentation
• Able to delivery high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Experience maintaining content repository, optimizing content development to maximize reuse and minimize maintenance/duplication
• Excellent written and verbal communication skills in Engish
• Excellent listening, presentation, organizational and communication skills
• Nice to Have: Experience creating developer, implementation and administration guides
• Nice to Have: Familiarity with API documentation for REST/SOAP APIs
• Location: Bangalore or Chennai, India
• Notice Period: 30 days or Immediate