Support

SOLUTIONS /

FUNCTIONS /

SUPPORT

Deliver Utmost Customer Care with Hybrid Agent Support

Don’t Let Your Customers Wait for Resolutions. Deliver on-demand support and care with automation of AI Chatbots. Optimize customer support journey, reduce operational costs and do more than just support.

Schedule Demo

Conversational AI for Support

Automate 80% of Queries and Strengthen CSAT with Twixor’s Intelligent AI Conversational Bot.

Omnichannel Support

Support your customers from anywhere, anytime, and on any channel. Consolidate queries and provide resolution instantly from multiple channels like WhatsApp, SMS, Google Business Messenger, etc.,

Seamless Agent Handover

With Twixor’s NLU-powered Virtual Assistant, discover customers’ intent/emotion and deliver on-demand resolution for critical issues. Route conversations from IVR to a live agent seamlessly.

Support for Every Industry

Twixor’s unparalleled feasibility and NLP-powered Conversational AI help to build a customer support journey that adapts to diverse support use cases such as Technical support, Accounts, billing, Front Desk, and more.

Conversational AI Powers Support Outcome

Amplifies Customers Engagement Across Verticals for Higher Returns

Front-Desk & Technical Support

Greet your customers with adequate information on services availability, appointment bookings, and other troubleshooting issues like a replacement, set up advice, etc.

Conversational Commerce

Improve the overall customer lifetime value by delivering better support to your customers. Drive conversation-led CX, higher response time, and maximize cross-conversion & sales.

IT Help-Desk Support

Automate employee IT issues and customer service requests with Twixor’s Intelligent AI Chatbot. Accelerate auto-resolution and deliver a faster resolution to end-user from the comfort of their own channels.

Empower Conversational Support System

Deliver Seamless Support Service Instantly With Superior CX

Run Multiple Campaigns Across Channels

Multilingual Promotions

Run campaigns across channels like WhatsApp, Google Business message, Telegram, Facebook Messenger, SMS, etc.

Customized Marketing Templagtes

Create and customize each message template with options to add Text, Images, Documents, and Video based on the promotion type. The template comes with Header, Body, Footer, and Button types.

Campaign Supports Multiple Channels

Run campaigns across channels like WhatsApp, Google Business message, Telegram, Facebook Messenger, SMS, etc.

Streamline Multiple Ticketing System Effortlessly

Intelligent Ticket Automation Bot

Qualify incoming tickets. Let the AI bot categorize tickets based on intent. Get ticket passed to live agent if required.

Customize Ticket Workflow Management

Save agents’ time and effort. Build customer journey to deliver actual support resolution. Stay in sync across ticketing management.

Automate Issues with Self-service

Empower customers to resolve their issues independently with intelligent Self-service bots. Omnichannel request response. Auto-resolution.