Greet your customers with adequate information on services availability, appointment bookings, and other troubleshooting issues like a replacement, set up advice, etc.
SOLUTIONS /
FUNCTIONS /
SUPPORT
Deliver Utmost Customer Care with Hybrid Agent Support
Don’t Let Your Customers Wait for Resolutions. Deliver on-demand support and care with automation of AI Chatbots. Optimize customer support journey, reduce operational costs and do more than just support.
Automate 80% of Queries and Strengthen CSAT with Twixor’s Intelligent AI Conversational Bot.
Omnichannel Support
Support your customers from anywhere, anytime, and on any channel. Consolidate queries and provide resolution instantly from multiple channels like WhatsApp, SMS, Google Business Messenger, etc.,
Seamless Agent Handover
With Twixor’s NLU-powered Virtual Assistant, discover customers’ intent/emotion and deliver on-demand resolution for critical issues. Route conversations from IVR to a live agent seamlessly.
Support for Every Industry
Twixor’s unparalleled feasibility and NLP-powered Conversational AI help to build a customer support journey that adapts to diverse support use cases such as Technical support, Accounts, billing, Front Desk, and more.
Amplifies Customers Engagement Across Verticals for Higher Returns
Front-Desk & Technical Support
Conversational Commerce
Improve the overall customer lifetime value by delivering better support to your customers. Drive conversation-led CX, higher response time, and maximize cross-conversion & sales.
IT Help-Desk Support
Automate employee IT issues and customer service requests with Twixor’s Intelligent AI Chatbot. Accelerate auto-resolution and deliver a faster resolution to end-user from the comfort of their own channels.
Deliver Seamless Support Service Instantly With Superior CX
Run Multiple Campaigns Across Channels
Multilingual Promotions
Run campaigns across channels like WhatsApp, Google Business message, Telegram, Facebook Messenger, SMS, etc.
Customized Marketing Templagtes
Create and customize each message template with options to add Text, Images, Documents, and Video based on the promotion type. The template comes with Header, Body, Footer, and Button types.
Campaign Supports Multiple Channels
Run campaigns across channels like WhatsApp, Google Business message, Telegram, Facebook Messenger, SMS, etc.
Streamline Multiple Ticketing System Effortlessly
Intelligent Ticket Automation Bot
Qualify incoming tickets. Let the AI bot categorize tickets based on intent. Get ticket passed to live agent if required.
Customize Ticket Workflow Management
Save agents’ time and effort. Build customer journey to deliver actual support resolution. Stay in sync across ticketing management.
Automate Issues with Self-service
Empower customers to resolve their issues independently with intelligent Self-service bots. Omnichannel request response. Auto-resolution.
Maximize Multiple Ticketing Customer Onboarding & Resolutions
Simplify Request From a Single Window
Automate repetitive tasks like Password reset, Account unlock, Asset request, Customer onboarding & more. Qualify incoming tickets. Let the AI bot categorize tickets based on intent. Get ticket passed to live agent if required.
Access to a Wide Range of Knowledge Sources
Search, find, and request pre-configured online forms. FAQs. Published articles. Additional support information with user data.
Real-time Notification on Approvals
Proactive notifications on request status, submit request & more. AI bot renders notifications with personalized assistance.