Increased customer engagement
Every communication embedded in the flow systems comes with a clear-cut call to action thus enriching the digital customer experience and enhance the interface
Permeate interface channels with custom, branded, dynamic, and interactive customer experience to foster conversions
Enhanced operational efficiency
Enjoy enriching and a sustainable efficiency while building customer relationships and reduce the rotational time for customer support interactions with actionable personalized messaging
Deliver End-to-end Digital Fulfilment
Enterprises can now deliver intuitive solutions with our exceedingly user-friendly platform. Address complex use cases, accelerate time to market, reduce total cost of ownership and create a superior customer experience with our drag and drop workflow builder.
Our full-stack platform helps enterprises build, configure, test, and deploy
- Omnichannel bots
- Micro engagement experiences
- Hybrid Virtual Assistants
- Flexible API connectivity
- Intent-Driven Solutions
Augment Customer Experience
Engagement Campaign Builder
Built in campaign module with high end configurations & reporting to run all your campaigns. Enables A2P/P2A messaging. Showcase any form of media- Image, Vidéo, Géo-location and Widgets.
BPM engine with built-in virtualization also doubles up as an ESB (Enterprise Service Bus). Its in-built support for document storage and retrieval capability can handle document movement within an organization through its workflow engine
Transactional Chatbot with NLP
Empower customers to Consider, Purchase, Transact, and Provide Feedback within the same chat window. Understands customer's intention and automate customer service interactions.
Send hyper-personalized content to customers at the click of a button. Populate dynamic data to intuitively visualize KPIs. Generate QR Codes, Bar Codes, Boarding Passes and eTickets in real-time.
Live Agent Support
Assist your customers better with an Agent chat that ensures chat history, agent transfer and so on. It can be plugged into your website/app as a widget or can be linked to an interactive messaging platform like WhatsApp.
Capture User data
With an inline web form, get customer data as and when required. Leverage from a wide range of native HTML features to deploy eKYC via Face detection, Document verification and more.
Orchestrate Customer Journey
Acquire, Grow and Retain by understanding your customers
Build your brand with every single interaction.
Increase Customer Lifetime Value with Personalized conversations
Deliver mobile-first marketing with our omnichannel messaging platform.
Build campaigns around your new products, services and rewards.
Drive your marketing, sales and promotional strategies through our no-code platform.
Convert Conversations into Transactions
Make customer engagements more meaningful with “actionable messaging”.
Optimize self-service by allowing customers to transact over the channel of their preference.
Decrease cart abandonment rate by streamlining frictionless purchase process.
Automate fully-fledged payments in a conversational and communication driven flow.
Elevate CX with Hybrid Customer Service
Increase customer satisfaction score by delivering consistent multi-channel customer support 24/7.
Improve response times by delivering a perfect blend of NLP trained chatbots and Live agent support.
Empower customer service agents with a unified all-in-one agent application.
Allow agents to gain insights via customer analytics and provide them with comprehensive tools – Agent Transfer, Chat History, SR Tracker and more…